Frequently Asked Questions

All TopRad interpretations are performed by ABR-certified (or board-eligible) radiologists who are based exclusively in the United States. Our doctors are fellowship-trained in sub-specialties including Neuroradiology, MSK, Body, and Cardiac imaging.

We offer customizable Service Level Agreements (SLAs). Our standard targets are:

STAT/Emergency: Sub-30 minutes (Average 18–22 mins).

Urgent/Stroke Protocol: Sub-20 minutes.

Routine/Outpatient: 4–12 hours (depending on facility needs).

We follow ACR (American College of Radiology) RadPeer standards. A minimum of 5% of all cases are randomly selected for peer review. Discrepancy reports are shared with your facility monthly to support your FPPE/OPPE (Ongoing Professional Practice Evaluation) requirements.

For life-threatening or urgent findings, our radiologists or 24/7 Operations Center will initiate a direct Doctor-to-Doctor phone call to your facility. All calls are logged and timestamped for audit purposes.

Because TopRad is a platform-first company, hardware requirements are minimal. You only need a standard DICOM-compliant modality (X-ray, CT, MRI) and a stable internet connection. We handle the rest through our SunFlow™ orchestration layer.

Yes. We utilize industry-standard HL7 and DICOM protocols to bridge directly into your existing ecosystem. We can push reports back to your EMR (Epic, Cerner, Meditech, etc.) automatically, ensuring they appear in the patient’s chart instantly.

We use 256-bit AES encryption and secure IPSEC VPN or SSL tunnels for all data transfers. Our infrastructure is hosted in Tier-IV secure data centers, and we are fully HIPAA and HITECH compliant. We provide a comprehensive Business Associate Agreement (BAA) to every partner.

Yes. We maintain a network of radiologists with active licenses in 30+ states (and growing). We will only assign doctors to your facility who hold a clear, active license in the state where your patients are located.

Our dedicated onboarding team expedites the process. For facilities using “Credentialing by Proxy” (per Joint Commission standards), we can often go live in as little as 10–14 business days.

Absolutely. We are well-versed in the specific statutes of states like Florida (AHCA/Statute 456) and Texas (TMB Rule 174) to ensure your facility remains 100% compliant.

We primarily operate on a “Pay-Per-Use” (Transactional) model. You only pay for the studies we interpret. There are no massive upfront licensing fees. We charge based on modality and complexity (e.g., a multi-slice CTA is priced differently than a 2-view Chest X-ray).

We offer flexible options. Most facilities prefer to handle the global bill and pay TopRad a professional fee. However, we can discuss Direct Billing arrangements depending on your facility type and volume.

Yes. Our Operations Center is staffed 24/7/365. If you have a routing issue at 3:00 AM on a Sunday, our IT integration engineers are available to resolve it immediately.

Yes. While many clients use us for full-time nighthawk coverage, we offer Radiology Overflow Coverage to fill gaps during vacations, holidays, or sudden spikes in volume.