MRI – Neuro, spine, MSK, abdomen, pelvis, cardiac, breast, and whole-body protocols
Ultrasound – General, OB/GYN, vascular, MSK, point-of-care, and Doppler
Specialty & Advanced Imaging – DEXA bone density, pediatric imaging, and hybrid modalities

Frequently Asked Questions

Everything you need to know about TopRad's clinical protocols, technical infrastructure, and state-specific compliance.

Clinical & Quality Assurance (QA)

Who are the radiologists reading our cases?

All TopRad interpretations are performed by ABR-certified (or board-eligible) radiologists based exclusively in the United States. Our doctors are fellowship-trained in sub-specialties including Neuroradiology, MSK, Body, and Cardiac Imaging.

What are your Turnaround Time (TAT) guarantees?

Routine studies are completed within 2–4 hours, STAT within 30–60 minutes, and critical findings are communicated immediately upon identification.

How do you handle Quality Assurance and Peer Review?

Our QA program includes structured peer review, discrepancy tracking, and monthly performance reporting aligned with ACR standards.

How are critical findings communicated?

Critical findings are communicated directly to the ordering provider via phone within minutes of identification, followed by documentation in the final report.

What are the hardware requirements for my facility?

Minimal hardware is required. A standard workstation with internet connectivity and a DICOM-compatible modality is sufficient to get started with TopRad.

Technical & IT Integration

What are the hardware requirements for my facility?

Minimal hardware is required. A standard workstation with internet connectivity and a DICOM-compatible modality is sufficient to get started with TopRad.

Do you integrate with my existing PACS and EMR?

Yes. TopRad integrates with most major PACS and EMR systems via HL7 and DICOM standards. Our IT team handles the full integration process at no additional cost.

How is data security and HIPAA compliance managed?

All data is encrypted in transit and at rest. Our infrastructure is fully HIPAA-compliant and we sign a BAA with every partner facility prior to onboarding.

Credentialing & Licensing

Are your doctors licensed in my specific state?

Yes. Our radiologists hold active licenses across all 50 states. Before assigning cases, we verify the reading radiologist is licensed in your specific state.

How long does the onboarding and credentialing process take?

Absolutely. We work with large health systems and imaging networks operating across multiple states, managing credentialing and licensing across all locations.

Can you help us with state-specific regulations?

Absolutely. We work with large health systems and imaging networks operating across multiple states, managing credentialing and licensing across all locations.

Pricing & Billing Models

What is your pricing structure?

Pricing is per-read and based on modality type and volume. We offer custom pricing models for high-volume partners. Contact our team for a tailored quote.

Who handles the billing—TopRad or the facility?

No. There are no setup or onboarding fees. You only pay for the reads you order, with no long-term contracts required.

Is technical support available 24/7?

No. There are no setup or onboarding fees. You only pay for the reads you order, with no long-term contracts required.

Can we use TopRad for overflow/vacation coverage only?

No. There are no setup or onboarding fees. You only pay for the reads you order, with no long-term contracts required.

Implementation & Support

How long does onboarding take?

Most facilities are fully onboarded within 5–7 business days. Our team manages the entire setup including PACS integration and workflow configuration.

What support is available after go-live?

We provide 24/7 technical support and a dedicated account manager for every partner facility to ensure smooth day-to-day operations.

Have a question we didn't answer?

Our clinical and technical teams are ready to provide a deep dive into your specific needs.